Privacy Policy

Last updated: [19/08/2026]

At The Great Out Tours, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have when using our website, making an enquiry or booking a The Great Out Tours experience.

For the purposes of this policy, “The Great Out Tours”, “we”, “us” and “our” refer to [The Great Out Tours], trading as The Great Out Tours.

1. Information We Collect

When you visit our website, contact us or make a booking, we may collect information including:

Your name
Email address
Telephone number
Country of residence
Travel dates
Accommodation or hotel details
Group size
Names and ages of participants
Ski or snowboard ability
Equipment requirements, including height, weight, shoe size and other fitting information where required
Dietary requirements where relevant to an experience
Information you provide about your trip, preferences or requirements
Booking and payment information
Messages and correspondence between you and The Great Out Tours
Emergency contact information where appropriate

We may also collect technical information when you use our website, such as your IP address, browser type, device information and website usage data through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to enquiries
Process and manage bookings
Plan your The Great Out Tours experience
Personalise lessons, tours and itineraries
Arrange equipment, lift passes, transport and other requested services
Coordinate Complete Holiday Planning services
Communicate important information before and during your experience
Process payments
Provide customer support
Improve our website and services
Meet legal, accounting and regulatory obligations
Protect the safety of our guests, instructors and guides

Where you have separately agreed to receive marketing communications, we may also contact you with The Great Out Tours news, offers and future experiences.

You can unsubscribe from marketing communications at any time.

3. Information About Children

Some The Great Out Tours experiences are designed for children.

When a parent or guardian books an experience for a child, we may collect information such as the child's name, age, skiing ability, equipment requirements and other information necessary to provide the experience safely.

Parents or legal guardians should provide this information on behalf of children where appropriate.

We do not knowingly use children's personal information for marketing purposes without appropriate consent.

4. Payments

Payments may be processed through third-party payment providers.

The Great Out Tours does not necessarily receive or store your complete card details. Payment providers process this information according to their own privacy and security policies.

5. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary to deliver your booking, including with:

Ski resorts
Equipment rental providers
Accommodation providers
Transport companies
Activity providers
Instructors or guides
Restaurants
Payment providers
Booking and website platforms
Professional service providers

For Complete Holiday Planning bookings, it may be necessary to provide relevant information to several suppliers in order to coordinate your itinerary.

We only share information reasonably required to provide the requested service or meet our legal obligations.

6. International Data Transfers

Because The Great Out Tours operates experiences in Japan and may work with guests and service providers in different countries, your information may be processed or transferred internationally.

Where required, we take reasonable steps to ensure personal information is handled appropriately and securely.

7. Photography & Video

Some The Great Out Tours experiences include photography or video.

Photos and videos taken as part of your experience may be provided to you for personal use.

We will seek appropriate permission before using identifiable images of guests for The Great Out Tours marketing, advertising, social media or promotional purposes.

Additional consent will be sought before using identifiable images of children for promotional purposes.

You can tell us at any time during your experience that you do not wish to be photographed.

8. Cookies

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve the online experience.

Some cookies are essential for website functionality, while others may be used for analytics or marketing where permitted.

You can manage cookies through your browser and, where provided, our website cookie settings.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing your booking and meeting legal, tax, accounting and insurance requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Your Rights

Depending on where you live and the laws that apply, you may have rights relating to your personal information, including the right to:

Request access to information we hold about you
Ask us to correct inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Request a copy of certain information
Unsubscribe from marketing communications

To make a privacy request, please contact us using the details below.

11. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites such as resorts, accommodation providers, rental companies and activity providers.

The Great Out Tours is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.